Help Center / FAQs

FREQUENTLY ASKED QUESTIONS (FAQ)

Q: How secure is the checkout process on Gameswoman?

A: Shopping on gameswoman.com is guaranteed to be fast, secure, and fully compliant with industry standards. We use advanced SSL encryption technology to protect your personal data, billing information, and sensitive payment details. We process all transactions securely through verified third-party gateways.

Q: Which payment methods does Gameswoman accept?

A: We accept a variety of trusted and secure payment options for your convenience, including major credit cards such as Visa, MasterCard, American Express, and Discover, as well as integrated services like PayPal and Stripe. If you experience any payment issues, please contact us immediately at support@gameswoman.com.

Q: What are the shipping times and costs for my order?

A: We strive for clear shipping transparency.

• Processing Time: Orders are typically processed within 1–2 business days.
• Delivery Transit Time: Standard delivery within the contiguous U.S. takes an estimated 2–5 business days.
• Shipping Cost: A flat rate of $6.99 USD is applied to all domestic orders.

For complete details, please refer to our dedicated Shipping Policy page.

Q: How can I track my Gameswoman order?

A: Once your order has been prepared and dispatched from our fulfillment center (2155 DELAWARE AVE. STE 150, SANTA CRUZ, CA 95060, UNITED STATES), you will automatically receive a shipping confirmation email. This email includes your unique tracking number and a direct link to monitor your package’s status in real-time. If tracking updates seem delayed or unclear, please contact our support team.

Q: Can I modify or cancel my order after I’ve placed it?

A: We begin processing orders very quickly to ensure prompt delivery. If you need to modify or cancel your order, you must email support@gameswoman.com as soon as possible. We can only guarantee updates or cancellations if the request is received before the order enters the shipping/fulfillment phase. Once the order has been shipped, no changes can be made.

Q: What is the return and refund process at Gameswoman?

A: We stand by the quality of our products and offer a hassle-free return process. If you are not completely satisfied, you may return eligible items within 30 days of receipt. Items must be in original, unused condition. We process refunds within 7 business days of approval.

For comprehensive details on eligibility, return shipping fees, and how to initiate a return, please visit our Refund and Return Policy page.

Q: What should I do if I receive a damaged or incorrect item?

A: We truly apologize if you receive an item that is damaged or incorrect. Please contact support@gameswoman.com within 48 hours of delivery with your order number and clear photographic evidence of the issue. Our team will review the claim promptly and arrange for a replacement or a full refund, including any shipping costs incurred. Your satisfaction is our priority.

Q: How can I reach Gameswoman customer support?

A: Our dedicated customer support team is ready to assist you. You can reach us via email or mail:

• Email Support: support@gameswoman.com (Recommended for fastest response)
• Business Address: 2155 DELAWARE AVE. STE 150, SANTA CRUZ, CA 95060, UNITED STATES

We commit to responding to all customer inquiries within 1 business day.