Return & Refund

RETURN AND REFUND POLICY

At Gameswoman, your satisfaction is our priority. We offer a clear, transparent, and compliant return process in line with e-commerce best practices and Google Merchant Center requirements. Eligible items purchased on gameswoman.com may be returned or exchanged under the following terms.

Key Policy Overview (Quick Facts)

1. Eligibility and Return Window

You may initiate a return for a refund or exchange within 30 calendar days from the date your order was delivered. All returns must include proof of purchase (order number) and be sent to our verified return address after approval.

2. Item Condition Requirements

To be eligible for a return, the item must be in new, resalable condition and show no signs of use, washing, or wear. Items received in non-resalable condition will be subject to rejection or a restocking fee.

3. Return Shipping Fees and Responsibilities

• Customer Responsibility (Change of Mind/Size/Style): If you are returning an item due to a change in preference (size, color, or style), the customer is responsible for the cost of return shipping. We recommend using a trackable shipping method.
• Gameswoman Responsibility (Defective/Incorrect Item): If the return is due to an error on our part (you received a damaged, defective, or incorrect item), Gameswoman will cover all return shipping costs.

4. Refund Processing Time

Once your returned item is received at our facility and passes the quality inspection (typically within 72 hours of arrival):

1. We will process your refund within 7 business days.
2. The refund will be issued to your original method of payment.
3. Please allow an additional 3–5 business days for your bank or payment processor to post the funds to your account.

5. How to Initiate a Return (Mandatory Steps)

Do NOT ship items back before receiving an approval. To begin the process:

1. Email Request: Send an email to support@gameswoman.com with the subject line “RETURN REQUEST – [Your Order Number]”.
2. Provide Details: Include your full name, order number, and the specific reason for the return.
3. Attach Proof: If the item is defective or incorrect, you must include clear photos or a short video of the issue for expedited verification.
4. Receive RMA: Our team will review your request within 1–2 business days and issue a Return Merchandise Authorization (RMA) number and the return address.

6. Exchanges

We only offer direct exchanges for items that arrive defective or incorrect. For all other changes (size, color, or style), please follow the return process for a refund and place a new order for the desired item.

7. Exceptions and Non-Returnable Items

The following items are final sale and cannot be returned or exchanged unless they arrive damaged:

• Items marked as “Final Sale” or “Clearance.”
• Customized or Personalized products.

8. Official Contact Information

For all inquiries regarding returns, refunds, or exchanges, please contact our support team.

• Store Name: Gameswoman
• Customer Support Email: support@gameswoman.com
• Business Address: 2155 DELAWARE AVE. STE 150, SANTA CRUZ, CA 95060, UNITED STATES